So here is what happened. We, Fat Atom Internet Marketing (fatatom.com), did a Facebook fan page for one of our clients. The site took off like a rocket, hit almost 50,000 fans, and then we wake up one day to find Facebook had taken the page down. They sent no warning, had already validated our page, and offered no explanation later. We sent support requests to Facebook for almost 2 weeks, everyday, afterward, and they have yet to get back with us. Thousands of dollars were spent on this campaign, and now they are all gone.
We think it is very irresponsible of Facebook, who is still young in the professional world, to treat paying customers like this. Facebook is a great place to grow your business online, but behavior like this is downright terrifying. Business need to have confidence that they are safe investing money in Facebook.
We created this video to express our frustration and confusion.
If you have had this happen to you, please leave a comment and help us spread this video around the web!
Fat Atom Internet Marketing
http://fatatom.com
Tags: banned, facebook, fan page, myspace, nickelback sucks, removed, Twitter
The video is awesome. I’ve never heard if this happening before. Can you share any more details?
We did finally hear from Facebook, it was a minor technicality in our naming of the page. All the more absurd as to why they took it down and didn’t just ask us to change it. That being said, we sent them a new name, and they still haven’t put it up. Best we can figure out, they are so overwhelmed with support requests, they take 6 weeks to respond to anything.