Archive for the ‘Analyze and Monetize’ Category

Dunkin’ Donuts Shows Businesses How To Use Twitter

Tuesday, March 23rd, 2010

Portfolio.com has a great article on how Dunkin’ Donuts, and other businesses, uses Twitter to keep a pulse on their customer base as well as market (click here).  Twitter is probably the most misused and misunderstood of new social media fads.  Few businesses use Twitter, and even fewer use it correctly.  I tend to agree with those who feel Twitter is just too “spammy” and full of false connections, but there are some really smart uses of Twitter, and Dunkin’s Donuts found one of them.

Dunkin’ Donuts is a business that, when it is working well, becomes a part of a consumer’s day-to-day life.  As such, it finds itself appearing in the vast stream of consciousness of Twitter.  By being active on Twitter, Dunkin’ Donuts can keep a pulse on how they are being perceived by their target base.  They are able to converse with their customers, and have another FREE venue for announcing promotions and new products.

Almost any end-consumer business can benefit by this example.  While Twitter is still not a good way, in my opinion, to grow your base or reach a lot of new customers, it is a great way to connect with and cultivate your current base.

The Audacity of Agencies or My mama told me…

Tuesday, June 16th, 2009

I sit in my office at 6:25pm after a long day. I pop open my SMWB (Social Media Web Browser) and start digging into a few RSS feeds and come across this article on Click Z: (http://www.clickz.com/3634084)

I am stunned at what I read; 250K for an iphone application? I should be stunned at the rest of the article which compares the rush to create iphone applications, with their “small user base”, to the flash intro craze of the 90′s. But I am not, I cannot get over the two hundred and fifty thousand dollar reference to the cost of iphone application development.

For an Agency, or anyone for that matter, to charge this much is insane, just crazy insane. At Fat Atom, we are creating an iphone application right now (check back at www.fatatom.com for our launch party information).  We project a ROI of 5:1, the development costs, including idea, architecture, creative and programming/testing is WAY WAY under 250K.

So all you large companies with FAT marketing budgets using those expensive Agenices to make shiny objects, please listen up…..You better shop around, you might be surprised at what you find.

How to make money using Twitter…

Monday, June 15th, 2009

Isn’t this the new million dollar question. My company, Fat Atom, is in the process of helping a large nationwide company monetize Twitter right now. It’s not rocket science, but it does take a plan, a team and execution. If your looking for help with using Twitter to make money with your business, drop us a comment or question. Oh, and don’t forget to check out how Dell used Twitter to sell over 2 million dollars in 2 years… http://mashable.com/2009/06/11/delloutlet-two-million/

How the Mayo Clinic uses Social Media…

Monday, May 18th, 2009

I found this presentation (How the Mayo Clinic Uses Social Media) on a RSS feed that I subscribed to on a whim. I figured it was free, can’t hurt to read and if I didn’t like it, I could always hit “delete”.

What an awesome surprise this morning to read about how the Mayo Clinic used Social Media to help their marketing. It is a 60 slide presentation, but the best slide is number 20.

Another good comment that came out of this is, “don’t promote to the media, be the media.” What a paradigm shift for big companies to make…the question is will they?

When should ROI matter…

Friday, May 1st, 2009

Well, always. Now if I was really good, I would stop right there and it would be my shortest blog post ever. But really, if we think about it, why does ROI matter to most clients when we (the world) are in a “crisis”. Shouldn’t the bottom line be the focus of all marketing and advertising budgets when times are good as well?

Especially in this day and age that we live in, we don’t have many reasons to not quantify ROI. Using a web-centric marketing strategy, where ALL your marketing revolves around the Internet (ie your web presence) where thanks to tools like Google Analytics (Free) we can track and measure EVERYTHING.
Unfortunately, it usually comes down to time for most people. Of course everyone wants to measure their marketing, but putting a plan together, implementing and testing take a lot of effort and effort can equate to spending money. A good marketing company will put an ROI to their efforts and quickly make the pain of writing them a check go away with the results of a succesful marketing campaign.

How Do You Fill Your Sales Funnel – 3 Ideas!

Saturday, April 18th, 2009

So if the first thing you thought when you read the title was, what’s a sales funnel. Please stop reading and go back to cold calling your prospects. Now for the rest of us, why we might use cold calling as a tool, most professional sales people know that this is probably the least effective way to get an appointment. Here are some better ways to not only fill your funnel, but fill it with more qualified Prospects.

LinkedIn: Oh great, he leads with Social Networking. Yes, but not how you think. Why I think SN is somewhat overrated/overused – you can use LinkedIn as a tool. Think 6 degrees of Kevin Bacon and you will see how you can leverage your relationships for a warm introduction.

Targeted Direct Mail: Contrary to some experts, direct mail is not dead; but most of the time it is used improperly. Let’s start with your list; narrow, niche list are the best. Personalize, and track everything! (exclusive 800 number and purl’s or just a different domain name is a must!). Drive traffic to a microsite/landing page – NOT to you website home page. Test and measure – if your dropping to 500K people, it will pay for itself to test creative etc before you make the big drop. And finally follow up. There are many ways to do this, just make sure you have a system and then execute it.

Email Marketing: List rentals get abysmal open/ctr rates, but permission based lists still can ROCK. There are many ways to get the permission of your clients and prospects to send email to, but the content you send, is MOST crucial. Don’t just send an email to send something, have a plan and execute (I said that already I know). Proper testing is again crucial and will get increases to your conversion rates…guranteed.  Don’t be afraid to think outside the box, think viral, video, coupon, special offers etc.

What is your failed search rate?

Wednesday, April 15th, 2009

So I am reading this article on failed search rates on websites: http://tinyurl.com/failedsr

It is a good article with some nice points on how we should use the file log to see what the failed searches for the day were and correct them immediately if possible. Then I got thinking, there are lots of things people should do on their website using technology and tracking tools (free tools like Google Analytics for example). An real life example goes something like this: A prospective client tells me the other day they are very happy with the amount of web traffic they are getting to their site (3000 unique visitors a day!). I said great, what is your site bounce rate? He says, what’s that? I said the rate that people hit your home page and do nothing but leave. He didn’t know.

Why is that important? If you think your getting 3000 visitors a day to your site and your home page (or entry page) bounce rate is 85%, then only 450 people are really interacting on your site. If this sounds like your site, maybe a home page/entry page redesign is in order or a “funnel” evaluation.

Now go look at your analytics and stop guessing!